CONSUMER'S GUIDE

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Our IICRC Carpet Cleaning Procedures
• Our IICRC Upholstery Cleaning Procedures
Commercial Janitorial Services
Spot Removal Guide

About Us
Bavarian Clean Care has been servicing the Cheyenne community for over 30 years. We are locally owned and operated.

Bavarian Clean Care is an IICRC certified firm. We use only certified technicians. This insures that you get the best service possible. We have an IICRC certified Master Cleaner on staff, as well as a Senior Floor Covering Inspector. We believe in the importance of quality. We would like to help you with your cleaning needs. We offer free estimates with no obligation.

When you buy quality carpeting and furniture, you want it to look good and provide years of dependable service. To do that, you need to have it maintained by a skilled, qualified technician every six to twelve months, depending on the amount of soiling and foot traffic it receives. We at Bavarian would like to provide that service for you. We want you to be completely delighted with every service we perform for your household. Nothing is more important to us than your complete and total satisfaction.

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Common Misconceptions

MISCONCEPTION 1: Wait as long as possible before cleaning your carpets.

TRUTH:
Dirt is abrasive like sandpaper. Every time you have traffic over the dirt you grind it into the carpet fibers. This cuts your carpet, just as if you had used a knife. This cutting causes your carpet to wear out faster. While vacuuming helps, it is simply not enough. The longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it will wear out.

MISCONCEPTION 2: The only reason to clean carpets is to remove the dirt.

TRUTH:
As you know, outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke and contaminants. When you come into your home you carry those particles in your hair, on your skin, clothing and shoes, it is not surprising that all those toxins wind up in your carpet. Also, for people with allergies, asthma, emphysema or other breathing problems, a major source of problems can be the pollens, fungus and bacterial contaminates found in the carpet. Having your carpet professionally cleaned will help rid your household of toxins that can cause serious health problems.

MISCONCEPTION 3: One method of carpet cleaning is as good as another.

TRUTH:
Dry cleaning methods (dry foam, dry chemicals and dry compounds) do not rinse your carpet in any way. Instead, they leave a residue because they are not rinsed out of the carpet. Hot water extraction using a truck mounted machine cleans much better because it heats the water to a higher temperature and injects the cleaning solution into the carpet at higher pressures, which break up the dirt, bacteria and contaminates. The machine then uses strong vacuums to remove the dirt and contaminates out of the carpet, followed by a clear water rinse to remove any remaining residue. (This is the method of carpet cleaning we primarily use and is requested by most of our customers. We do offer the other methods as well.)

MISCONCEPTION 4: Having the right equipment is all a company needs to clean your carpets properly.

TRUTH:
Many companies own truck mounted equipment or even portable hot water extraction machines, but very few have taken the time to teach their employees how to use them properly. A technician that has been trained and certified has the experience to perform a better job for you. This is where it becomes critical to do the homework and identify your objective. Look at the credentials, certifications, and reputation of the people doing the work. The best cleaning companies are those that have been certified by (IICRC) Institute of Inspection, Cleaning and Restoration Certification

MISCONCEPTION 5: Use the company offering the lowest price.

TRUTH:
We have seen time and time again, problems arising from consumers that hire the lowest bidder. Do not assume that one is just as good as another. We can’t stress enough how untrue this is. Equipment, training, experience and credentials vary from business to business. All companies are not the same and simply put, you get what you pay for.

MISCONCEPTION 6: Any carpet cleaning company should be able to give you an exact price over the phone.

TRUTH:
We wish that were true, but it isn’t. Honest, reputable cleaning companies almost never price carpet cleaning by the room. Instead, carpet cleaning is usually priced by the square foot. So if you know the square footage of what you want cleaned, a price quote over the phone generally isn't a problem unless you have unusual circumstances (pet odor problem, extensive spotting). Also, most companies offer a free estimate and will come out, measure and inspect, and give you a written estimate. It isn’t a bad idea to take advantage of companies that will do that because you not only get the written price, but also have a face to face meeting with the owner or technician and have them answer any questions you may have.

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Ask the Manufacturer
Obviously, each cleaning service will be biased towards his own cleaning method. And honestly, each method has its advantages and disadvantages. So I recommend that you look to what the carpet manufacturer is recommending for your specific carpet in today’s world. The manufacturer can give advice as to how often your carpet should be cleaned and by which method.

For example, Shaw Industries, the largest carpet manufacturer of carpet today, recommends the following on their web site Shaw, Inc.

Research indicated that the hot water extraction system provides the best capability for cleaning. This system is commonly referred to as “steam cleaning,” although no steam is actually generated. The process consists of spraying a solution of water and detergent into the carpet pile and recovering the water and soil with a powerful vacuum into a holding tank. This can be done from a truck-mounted unit outside the home with only the hose and wand brought inside or by a portable system brought into the home.

It is to your advantage to use professional cleaners because their experience enables them to do a better job than you can do yourself. Their equipment has more extraction power than the rental units available to individuals, and the carpet should dry more quickly. True professionals also understand the equipment, know the proper cleaning agents for the situation at hand, and recognize the differences in fibers and carpet construction.

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Carpet Cleaning Methods

Absorbent Compound (dry powder absorption) Cleaning
With absorbent compound cleaning, a granular carrier is impregnated with solvent detergent and moisture. After brush distribution and agitation, the carrier absorbs soil and both are removed with dry vacuuming.

Advantages-
• Time is the number one advantage of this process as the carpet can be used almost immediately after the carpet has been cleaned.

Disadvantages-
• Cleaning compound is relatively expensive.
• Un-recovered particles can contribute to abrasive solids left in carpet which leads to rapid re-soiling.

Mist and Brush Method
The Mist and Brush process can be used on virtually any carpet, natural or synthetic. The carpet is sprayed with a detergent. The detergent is worked through the carpet yarns using counter rotating cylindrical brushes.

Advantages-
• The carpet dries quickly.
• This is an excellent interim maintenance procedure.
• Very fast and usually cost effective.

Disadvantages-
• This method should be used in conjunction with periodic hot water extraction in order to remove all detergent.
• It is usually only considered for commercial maintenance cleaning.

Bonnet Cleaning
This method uses a rotary floor machine with a cotton pad. The carpet is sprayed with a special detergent. The cotton pad is spun over the surface of the carpet.

Advantages-
• This process is fast and usually inexpensive.

Disadvantages-
• Bonnet cleaning has received a lot of negative feedback from the manufacturers, as the rotary action of the bonnet will occasionally exacerbate an existing yarn matting problem

Rotary Shampoo
Using a rotary floor machine with a brush, high foaming detergent is worked through the carpet. The strong agitation distributes the chemical and suspends the soil in the foam. The foam dries to a crisp residue and is vacuumed away after drying.

Advantages-
• Rotary Shampooing works well as pre-conditioning before hot water extraction.

Disadvantages-
• Over wetting can be a serious problem.
• Done improperly, the soil can be driven deeper into the carpet.
• This process should only be accomplished by a trained technician.

High Performance Hot Water Extraction Cleaning
Steam Cleaning is probably the most well known carpet cleaning method used today. A majority of the professional carpet cleaners are using state of the art, truck-mounted units. These machines are designed to inject very hot cleaning solutions into the carpet under very high pressure and then vacuum the soils into a waste tank on the truck. This should then be followed by a clear water rinse to insure that all residues are removed. It is like laundering fabric and is considered restorative type cleaning.

Advantages-
• Accomplished properly, this method of cleaning is by far the most thorough.

Disadvantages-
• This method requires a longer drying time.
• It is usually more expensive due to more extensive labor.

Dual Method
The dual method is accomplished using rotary shampooing prior to hot water extraction cleaning.

Advantages-
• This method is most desirable when the carpet appears to be near death because of severe soiling conditions.

Disadvantages-
• This method requires a longer drying time and process time.
• It is usually more expensive due to more extensive labor.

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Avoiding Rip-offs

Unbelievably Low Price
To some degree, all of us are attracted by low price because we want to work within a budget. But some carpet cleaners use price as the bait for their false and misleading advertising. They offer an unbelievable low price per room, for instance $9.95 per room, with a minimum of three rooms. Once they are in your home, they pressure you into buying add-ons. Add-ons are things such as moving furniture, spot removal, preconditioning, vacuuming, etc.

Bait & Switch
Dual process carpet cleaning describes the process of shampooing or heavy preconditioning, followed with hot water extraction cleaning. Unfortunately, unethical carpet cleaners often use dual process as a bait and switch technique. Here is how it works: first, they bait you with a basic cleaning (single process) at an unbelievably low price. Then, they try to switch you to a more expensive dual process cleaning often times telling you that your carpet is so bad that you will need the dual process to get it clean. If you don’t fall for their switch and choose their basic service, you’ll likely receive poor workmanship using little or no chemicals along with no guarantee their work.

Unsupported Claims
“This method is the best!” You’ll hear this from virtually every carpet cleaner. Remember this: The method that is best for you is the method that achieves your goal. If you want a method that dries quickly, then a method that takes a longer time to dry isn’t the best for you. If you’re worried about getting the carpet clean, as well as the health of you and your family then the dry methods of cleaning are not for you. So, before you choose a carpet cleaner, identify your objectives. Then select the method that best reaches those objectives.

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Outdated Beliefs

“Hot water damages your carpet” Years ago many people believed this was true because their carpets were damaged by technicians who didn’t know how to properly clean using hot water. But today, we know that this is a false statement. By cleaning and then rinsing your carpet with clean, hot water, your carpets are thoroughly cleaned. If a clear water rinse is not used after detergent has been applied to your carpet, it will remain and then attract dirt, which will lead to rapid re-soiling.

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Choosing A Carpet Cleaner

There is no question that you want to choose a carpet cleaner with first rate equipment, but check credentials, certifications, reputation, and ability. Bottom line you need to be able to trust the company you are bringing into your home and feel confident that you are going to get the quality you want and are paying for. Call the IICRC at 1-800-835-4624 and check that the technician is certified. Their web site can also provide that information. www.iicrc.org.

It is very easy to spend money on a flashy, large and impressive advertisement. Having an ad that stands out in the phone book may be well and good, but that doesn’t make one cleaner any better than the other. Let reputation, experience, certifications, credentials and satisfied customers help make your choice. Ask for references, comments written from customers, call the Better Business Bureau. Most companies will be glad to give referrals of people they have done work for. Check with your neighbors, friends and relatives. Chances are if they were happy and satisfied you will be too!

Do not choose a carpet cleaner based on low price. Low price can be a problem in three ways:

  1. Low price can be the bait that is used to attract the unsuspecting consumer.
  2. They can then pressure you into a much more expensive job, up-selling you add-ons to increase the cost of the job. Add-ons that they could charge extra for most often are moving furniture, spot removal, preconditioning, vacuuming, etc.
  3. The equipment being used is inferior to other machines and processes.

Do not choose a carpet cleaner based on a single telephone call. Instead, invite the company to your home and ask for a written estimate or quote detailing what steps and price he is willing to perform his service for.

Ask the company for credentials, years in business, equipment that will be used and if they have any guarantees.

Choose a carpet cleaner who is a member of a carpet and fabric care association. Being a member of an association attributes to the fact that the firm and its technicians believe in ethical business practices, staying current on continuing education in the industry and have the highest level of commitment to customer service.

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Tips on Maintaining Carpet

Vacuuming
Heavy traffic areas should be vacuumed very frequently, possibly everyday or every other day depending on use. Once a week, do a very thorough vacuuming of all carpet. Adjust the vacuum level so the base of the vacuum is in contact with the carpet. Don’t be too fast in your sweeping motion. It takes time for the vacuum to pull soil up from the bottom. Change your furniture arrangement often to cut down on wear or traffic patterns.

Many people tout the advantages of one vacuum over another. The most important feature is that it be comfortable to use! It is important to have a hose attachment for getting in the corners and edges of a room. Check the vacuum often to be sure it is in good working order. Remember that if your vacuum has a beater bar, make sure it turns and the brush and belt are in good condition. If the brush is worn down it is no longer doing the job it was intended to do and needs to have new brushes installed. Check the bag; whether it is paper or cloth, to be sure the bag is not full. Do not allow your vacuum bag to become completely full before emptying it. Remember, the most expensive vacuum is no good if it isn’t being used or if it isn’t in proper working condition. A good vacuum will help to maintain the appearance and lengthen the life of your carpet.

Loose Threads and Carpet Repairs
Loose threads should be attended to immediately. Clip them with scissors. Don’t ever pull threads out by hand. If you need any repairs (at room entrances or seams) call your carpet company or carpet installer to take care of them immediately. The longer you leave them, the more fraying and damage that can occur and may not be able to be fixed. In essence, a small problem has then become a very big problem.

Spots & Spills
Spots and spills should be taken care immediately. Normally, the faster you take care of a spill, the less likely the spill has of becoming a permanent stain. In today’s world we are fortunate enough to have protectors on the market that can be applied either when the carpet is manufactured or after a carpet is cleaned. These protectors act as a soil retardant and are designed to repel soils and spills and keep them from penetrating carpet or upholstery fibers.

Flood Clean-up and Restoration
If your carpet is ever flooded from broken pipes, seepage or sewer backup, remember this is a common occurrence, if handled properly and promptly, it can be a simple resolution.

First, locate the source of the problem and act promptly to stop the water. Next, move furniture out of wet areas to prevent further damage (damage to furniture or furniture stain being released onto the carpet). If a piece of furniture can not be moved, try to place it higher up to get it out of standing water or place aluminum foil under legs to prevent staining of carpet and absorption of the water.

After these emergency steps have been completed, call your professional carpet cleaner to insure that the removal of standing water and bacteria are handled properly.

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Professional Carpet Cleaning

With 3m Scotchgard Protector Application
Complete Cost: .35 per sq. ft.

IICRC Carpet Cleaning Procedures

Additional Charges may include:
Power scrubbing or specialized spotting or odor control

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Professional Upholstery Cleaning
with 3M Scotchgard Protector Reapplication
Complete Cost: $28.00 per linear foot


Upholstery Cleaning Procedures

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Applied by authorized carpet cleaning professionals, Scotchgard Protector has been trusted by consumers for 50 years. It helps carpet fibers resist soiling. It makes spills easier to blot up. It helps stains release more easily during cleaning. And it revitalizes mill applied stain protection. Ask your professional applicator today about protecting your carpet with Scotchgard protector.

Now even better protection against dirt, stains and spills.

  • Helps protect against both oil and water based stains
  • Helps carpet fibers resist soiling
  • Helps spills blot up before they become stains
  • Helps stains release more easily when carpet and upholstery is cleaned
  • Helps carpet and upholstery stay cleaner longer
  • Effective against fruit drinks, soft drinks and frozen fruit treats

Improves vacuuming
Vacuuming is actually more effective with Scotchgard™ Protector. Dirt is more easily picked up, and fewer passes are required with the vacuum.

Simplifies spill cleanup
Scotchgard™ Protector helps keep spills from becoming hard-to-remove spots or stains. It repels liquids, so spills can be blotted up quickly and easily.

Professional application
The best time to apply Scotchgard™ Protector is right after cleaning; your professional applicator can do it for you. Regular vacuuming and prompt cleanup of spills will help maintain the bright, freshly cleaned look for a long time.

 

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Commercial Janitorial Services

We at Bavarian Janitorial, pride ourselves on a job that meets or exceeds our customers' expectations and standards. We employ trained cleaning personnel implementing safe, proper cleaning procedures. We have continual on-site inspections to ensure you receive the level of service you deserve.

After receiving a request of services and walk-through, we will present you with a quote, tailored to fit your needs, that includes the price, detailed work schedule and a list of any recommendations or suggestions that we might have.

Should you choose Bavarian to provide your custodial needs, we will follow up after thirty days of service with a scheduled review. Both parties will review the month's operation to determine if any adjustments are needed in supplies, equipment, or personnel. Upon mutual agreement, any adjustments will be executed.

We are the experts in cleaning and maintenance and wish to be of service to you.

Our services include:
Office cleaning
Specialty floor care
Re-lamping
Window cleaning
Carpet cleaning
Upholstery cleaning
Restroom sanitizing
Floor stripping, waxing & buffing
Post construction clean-up
Window blind cleaning
Carpet appearance management programs
Janitorial supplies

Complete Cleaning Contracts Available... Daily - Weekly - Monthly

Our diverse experience of 29 years includes:
Office Buildings, both large & small
Financial Institutions
Churches
Apartment Buildings
Warehouse Complexes
Manufacturing Plants
Recreational Facilities
Hair Salons
Medical Facilities
Retail Stores
Restaurants
Department Stores
Day Care Facilities
Event Clean-up


Bavarian - We shine above the rest!

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FREE ESTIMATES!
307-634-6920

Services Offered:
• Carpet Cleaning
• Upholstery Cleaning
• Smoke, Fire & Water Damage   Restoration
• Complete Janitorial Service
• Odor Control
• Acoustical Ceiling Cleaning
• Certified Floor Covering Inspections


Our Guarantee
Our company offers a 100% guarantee of satisfactory workmanship on all of our services. The only reason we can make such an offer is because we believe in our service. Our equipment is revolutionary, and our processes are unsurpassable. Additionally, we select only the type of personnel you would invite into your home, and train them to be experts in their field. We gladly accept responsibility for your furnishings while we are guests in your home. Our responsibility is to serve you well always.

 

Click here to receive your
$15 off Coupon

 

Our certifications include:

Certified Firm

Senior Practicing Carpet Inspector

Master Textile Cleaner

Commercial Carpet Cleaning Technician

Carpet Cleaning Technician

Upholstery & Fabric Cleaning Technician

Journeyman Textile Cleaning Technician

Water Damage Technician

Water Damage Restoration Technician

Odor Control Technician

Color Repair Technician

Carpet Repair Technician